Had an accident? We’ll sort the claim.
A like-for-like replacement car within 24 hours. No excess to pay. No hit to your No Claims. A named UK accident manager handles everything — your insurer never has to. At fault? We still handle the repair, the insurer calls and a hire car — just without the credit-hire perks.
- No policy excess to pay
- Like-for-like car in 24 hours
- Keep your No Claims Bonus
- One named handler, start to finish
Answered in 5 rings · Average wait under 1 minute · ABI GTA subscribers
Why call us before your insurer
At fault? We handle the repair, your insurer calls and a hire car — see the full at-fault service below. See how →
Here’s what to do in the next ten minutes.
Stay calm and work through the list. If you can, call us from the scene — we’ll walk you through the rest and start your claim on the same call.
- 01
Check everyone is OK
Call 999 if there are injuries or the road is blocked.
- 02
Swap details
Name, number, reg, insurer and policy number. Don't admit fault.
- 03
Take photos
Both cars, all angles, the road, road signs, damage close-ups.
- 04
Call us before your insurer
It's how you keep your No Claims and avoid paying the excess.
Calling us first doesn’t stop you going through your insurer. It just protects your No Claims and your excess while we check what’s right for you. No obligation, no cost.
Built for drivers who’d rather not deal with the insurer themselves.
We’re a UK accident management and credit hire service. That means we pay the costs up front, chase the at-fault insurer for you, and you stay mobile while it all happens.
No excess to pay
You claim directly from the at-fault driver's insurer — not through your own policy. Nothing out of pocket.
Like-for-like car in 24 hours
Same class as yours. Delivered to you, wherever you are in the UK.
No Claims stays intact
Because it isn't going through your insurer, your renewal shouldn't jump next year.
A named handler, 24/7
One person on WhatsApp, email or phone — start to finish. Not a call centre queue.
Same accident. Two very different experiences.
One keeps you in a like-for-like car and out of the insurer queue. The other puts you on hold and sends a bill for your excess.
- Answer timeConciergeWithin 5 rings, no IVRYour insurerTypical call-centre wait
- Excess to payConcierge£0Your insurerYour policy excess
- No Claims BonusConciergeUnaffectedYour insurerMay be impacted while investigated
- Replacement vehicleConciergeLike-for-like within 24 hoursYour insurerSmall courtesy car, if offered at all
- Choice of repairerConciergeYours, or our nationwide networkYour insurerOften the insurer's network only
- Single point of contactConciergeOne named handlerYour insurerWhoever picks up next
- Hire period bufferConcierge7 days after total-loss settlementYour insurerUsually ends on settlement day
Four steps. We do the heavy lifting.
- 01
Tell us what happened
One call (or our short form). We take the essentials in minutes and start things off.
- 02
We deal with the other insurer
We notify the at-fault insurer, confirm liability and keep them moving. You don't have to speak to them.
- 03
Your repair, your replacement
Use your own bodyshop or ours. A like-for-like hire car is delivered — typically inside 24 hours.
- 04
Back to normal
Your car comes home repaired. We collect the hire vehicle and close everything off. No chasing.
People love how easy we make this.
“It sounded too good to be true. It wasn't. Pete replied in minutes, explained everything, and the whole thing was stress free.”
“Smooth from start to finish. The courtesy car was clean and comfortable, and the team kept me in the loop the whole time.”
“Ollie handled everything professionally and kept me updated. Friendly, efficient, stress-free. Wouldn't hesitate to use them again.”
“I was stressed after the accident, but Pete guided me through every step. The smoothest it could have been.”
“A flawless service in a stressful situation. Hire car within hours, replies in minutes instead of hours on hold to my insurer.”
A small, named team. Not a call centre.
The reviews above mention Pete and Ollie by name for a reason — every claim has one person on it from the first call to the final cheque. Here’s who you’ll actually speak to.
Arabella
Ryan
Christina
Peter
Oliver
It happens. We can still help.
The credit hire and no-excess promise only applies to non-fault claims, so we won’t pretend otherwise. What we will do is take the awful bits of an at-fault claim off your plate: finding a proper repairer, dealing with your own insurer, and making sure you’ve got wheels while yours are off the road.
Tell us on the call or in the form that the accident was your fault and we’ll route you to the right team.
Repair management
Your choice of trusted repairer (or ours), with the estimate and booking handled for you.
Your insurer — without the phone queue
We speak to your insurer on your behalf, keep the claim moving and translate the small print.
A hire car, sorted
Via your courtesy cover where it exists, or a straightforward private hire if not.
Calling is fastest. Forms are fine too.
If you can, press the button and we’ll pick up in 5 rings — even if you’re at the side of the road. If now isn’t a good moment, fill in the short form and a named handler will call you back.
Call 0333 772 0399- Wait time
- < 1 min
- Coverage
- UK-wide
- Hours
- 24/7
- Accreditation
- ABI GTA
The questions we get asked most.
One call and it’s sorted.
Answered in 5 rings. 24/7, UK-wide. Non-fault claims come with £0 excess, no No-Claims hit and a like-for-like car in 24 hours. At fault? We take the repair and insurer calls off your plate.